Privacy Policy

1. Introduction

Welcome to x8999. We operate an online gaming and sports betting platform designed for players in Bangladesh. This Privacy Policy explains how x8999 collects, uses, stores, and protects the personal information you provide when you access or use our website and services.

By registering an account with x8999 or continuing to use our platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of our services immediately.

This policy may be updated periodically to reflect changes in our practices, applicable laws, or service features. We encourage all users to review this document regularly. Your continued use of x8999 following any modification constitutes your acceptance of the revised policy.

2. Information We Collect

x8999 collects information in several ways depending on how you interact with our platform. We only collect data that is necessary to deliver our services, comply with legal obligations, and improve your experience.

2.1 Personal Identification Information

• Full name, date of birth, and nationality, as required for account registration and age verification (players must be 21 years or older).
• Email address and mobile phone number used for account communication, password recovery, and promotional messages (with consent).
• Residential address and postal code for identity verification and fraud prevention purposes.
• Government-issued identification documents (such as a National ID card or passport) submitted during KYC verification.

2.2 Financial and Transaction Information

• Payment method details including bKash wallet numbers, Nagad account references, Rocket mobile banking details, Upay account details, and card numbers (last four digits only for Visa and Mastercard).
• Deposit and withdrawal transaction histories, including amounts, timestamps, and reference numbers, retained for audit and compliance purposes.
• Bonus and promotional transaction records including wagering requirement tracking and rollover history.

2.3 Technical and Usage Data

• IP address, browser type, device model, and operating system collected automatically each time you access x8999.
• Pages visited, session duration, click paths, game sessions played, and sports markets viewed, used to analyse platform performance and personalise your experience.
• Geolocation data (country and city level only) to verify eligibility, comply with regional restrictions, and localise content for Bangladesh users.

3. How We Use Your Information

x8999 processes your personal data only for lawful, specific, and transparent purposes directly linked to the delivery of our gaming and betting services. We do not process data beyond what is necessary.

• Account creation and management: registering your account, verifying your identity, processing your login credentials, and maintaining account security.
• Payment processing: facilitating deposits and withdrawals through bKash, Nagad, Rocket, Upay, and card payment channels with appropriate security checks.
• Customer support: responding to your queries, complaints, and disputes via email and live chat, and maintaining records of interactions for quality assurance.
• Legal compliance: fulfilling anti-money laundering (AML) obligations, responsible gaming checks, fraud detection, and any obligations under applicable laws.
• Platform improvement: analysing aggregated usage patterns to enhance game performance, fix bugs, improve navigation, and tailor promotional offers.
• Marketing communications: sending you promotional emails, bonus notifications, and event alerts only if you have provided explicit consent and have not opted out.

4. Sharing Your Information

x8999 does not sell your personal information to any third party under any circumstances. We may share your information in limited, strictly controlled situations as described below.

• Payment service providers: bKash, Nagad, Rocket, Upay, and our card processing partners receive the minimum data required to process your transactions securely.
• Technology partners: game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others) may receive session data strictly limited to enabling their game software to function correctly.
• Legal and regulatory authorities: we may be required to disclose your information to law enforcement bodies, courts, or regulatory agencies when compelled by law, court order, or to investigate suspected fraud.
• Business successors: in the event of a merger, acquisition, or restructuring of x8999, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

Any third party with whom we share data is required to handle it in strict accordance with applicable data protection principles and may not use it for their own commercial purposes.

5. Payment Data and Financial Security

The security of your financial data is among our highest priorities at x8999. All transactions processed through our platform — whether via bKash, Nagad, Rocket, Upay, Visa, or Mastercard — are handled using industry-standard encryption protocols.

We do not store complete card numbers on our servers. For card-based transactions, only the last four digits are retained for your reference. Full card details are handled exclusively by our certified payment processing partners and are never accessible to x8999 staff.

Mobile banking transactions via bKash, Nagad, and Rocket are processed through their respective secure APIs. x8999 only stores transaction reference IDs and amounts — never your mobile banking PINs or passwords. For your security, please never share your bKash or Nagad PIN with anyone, including x8999 support staff.

6. Cookies and Tracking Technologies

x8999 uses cookies and similar tracking technologies to enhance your experience, maintain session continuity, and gather analytics data. A cookie is a small text file placed on your device when you visit our website. We use three categories of cookies.

Types of Cookies We Use

• Essential cookies: required for the platform to function correctly — these include session management cookies that keep you logged in and remember your preferences during a visit. Disabling these will impair core site functionality.
• Analytics cookies: used to understand how users interact with x8999 — which pages are most visited, where users exit, and how long sessions last. This data is aggregated and anonymised and does not personally identify you.
• Preference cookies: store your platform settings such as your preferred language, odds format, and notification preferences so they persist between sessions.

You can control or disable non-essential cookies through your browser settings. Please note that restricting cookies may affect some features of x8999. We do not use third-party advertising cookies or cross-site tracking technologies.

7. Data Retention

x8999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. Account information is retained for the duration of your active membership and for a period thereafter as required by applicable law.

Transaction and financial records are typically retained for a minimum of five years following closure of an account, in line with standard financial compliance obligations. Once data is no longer required, it is securely destroyed or anonymised in a manner that prevents recovery or identification.

8. Your Privacy Rights

As a user of x8999, you are entitled to certain rights regarding your personal data. We are committed to honouring these rights promptly and without undue obstruction.

• Right to access: you may request a copy of all personal data we hold about you at any time, free of charge, by contacting our support team.
• Right to rectification: if any personal information we hold is inaccurate or incomplete, you have the right to request that it be corrected without delay.
• Right to erasure: you may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
• Right to restrict processing: in certain circumstances you may ask us to limit how we use your data — for example, while a correction request is being investigated.
• Right to object: you have the right to object to the processing of your personal data for direct marketing purposes at any time. We will stop sending promotional communications immediately upon receipt of your objection.

To exercise any of the above rights, please contact us at [email protected] with the subject line 'Privacy Request'. We aim to respond to all valid requests within 30 days.

9. Children's Privacy

x8999 is strictly an adult-only platform. Our services are not directed at, and we do not knowingly collect personal information from, any individual under the age of 21. This age restriction is a fundamental requirement of our platform and is enforced through our registration and KYC verification processes.

If we discover that personal information has been collected from a person under 21, we will immediately delete that information and close the associated account. Parents or guardians who believe their child has registered on x8999 are urged to contact us immediately at [email protected].

10. Security Measures

x8999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, strict access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and two-factor authentication options for user accounts.

While we take every reasonable precaution to safeguard your data, no internet-based platform can guarantee absolute security. In the unlikely event of a data breach that affects your rights or freedoms, x8999 will notify affected users promptly and take all appropriate remedial steps.

11. Changes to This Privacy Policy

x8999 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the effective date at the top of this document and, where appropriate, notify registered users via email or an in-platform notification. We encourage you to review this policy regularly to stay informed of how we are protecting your information.

Your continued use of x8999 after any changes to this Privacy Policy are posted constitutes your acceptance of those changes. If you disagree with a revised policy, you should stop using our platform and may request account closure by contacting our support team.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the x8999 Privacy Team directly. We are committed to resolving all privacy-related enquiries in a timely and professional manner.

Email: [email protected] — Please include your registered username and a brief description of your enquiry. Our support team is available 24/7 and will respond within one business day.